REFUND & EXCHANGE POLICY

Every customer is liable to initiate a request for refund or exchange of the received product/s –
If the good delivered is damaged beforehand.
If the print of the t-shirt ordered is unclear/misprinted.
If the t-shirt delivered is that of the wrong size from the size present in the given order.
If the phone case delivered is that of the wrong phone model.
To initiate the process of refund/exchange, the customer should send a picture of the damaged/faulty good via email (thebongcollections@gmail.com)
After the customer gets in touch with us, the process of refund/exchange is initiated by The Bong Collections team with utmost haste.
The refund/exchange request must be made within 7 days of product delivery.
To file for a refund/exchange facility, the customer should pack the UNUSED product into its original packaging and attach the original, undamaged bill to the product.
The unused product is picked up by a designated courier service. Once the unused product reaches our warehouse, the process of refund/exchange is started.
If the customer has filed for a refund, the paid amount is duly returned back to the customer’s bank account/online wallet within 15 business days.
If the customer has filed for an exchange, a new product is dispatched to the same address within the duration of 5 business days.
The customer is kept updated throughout the refund/exchange process via email/SMS.
For further assistance, the customer can get in touch with a customer care executive.